COVID-19 TOOLKIT FOR MICROFINANCE INSTITUTIONS AND BASIC SERVICE PROVIDERS IN DEVELOPING COUNTRIES:
Which facets of life of people at the bottom of the pyramid are under the most pressure right now?
As the COVID-19 pandemic rapidly evolves, quality of life is decreasing around the globe.
In particular, for microfinance institutions and basic service providers in developing countries,
the ability to conduct an assessment of households' current issues and requirements is crucial to
determining the level of aid and program support their clients and communities need.
We offer a customizable app that helps organizations evaluate the impact of COVID-19 on their clientele,
including households, businesses, and community institutions.
The app contains surveys and publicly available information about COVID-19, adaptable to the
needs of the organization.
There are 3 COVID-19 surveys
to choose from, and institutions can decide which surveys will be available to their employees
and/or clients and the methodology of data collection - e.g. via telephone calls from the
employees or directly from the clients with Android devices.
Many international organizations have developed survey tools to assess the spread
and the impact of the COVID-19 at the household level in developing countries.
The COVID-19 toolkit makes the latest surveys from key stakeholders in the sustainable development sector available in mobile form. In addition, we have developed our own compact questionnaire. Open questions are recorded via audio, which allows the interviewer to get a more in-depth picture of the interviewees' concerns. Just select the survey(s) that best fit(s) your needs.
Click on the links below to see all the surveys.
Topics explored in the COVID-19 survey include impact on personal income and expenses,
as well as household vulnerability with regard to poverty.
Moreover, financial resilience is explored in terms of availability of
savings or emergency funds, as well as the ability to stock up on supplies for an extended period of time.
Assessing the ability to repay loans and cover debt service enables organizations
to estimate the financial impact of confinement and restriction on daily income-generating activities.
Qualitative and Quantitative Data Analysis
Quantitative data to be collected include primary and secondary income sources. Qualitative data will be collected in audio form (concerns) and as open text (recommendations). This data will help shed light on MFI clients’ most urgent needs and the kind of support they would like to receive.
Institutions willing to use the app with their community/ clients sign an agreement
accepting terms and conditions, including the data protection policy.
Revision of questions for specific required adaptation
Questions can be modified and adjusted based on the local context.
Additional questions can also be incorporated according to the needs of the organization.
Integration of organization’s logo / app customization
The app can be customized to reflect the corporate identity of the organization, if desired.
The app can be shared through institutional e-mail or uploaded to PlayStore.
Access granted to dashboard and pre-diagnostic results
Organizations can access a dashboard with a password to view the survey results.
Organizations receive access to a dashboard (password-protected) that enables them to view the survey results and monitor the automatically uploaded data.
With the user’s consent, data can be shared with the MFI to support decision-making processes regarding the design of aid programs.
The dataset can also be shared as a .csv file to enable an organization to transfer it to an internal/ in-house data management system.
CALL FOR ACTION: If any partner is working directly with institutions conducting tests in rural areas, please do not hesitate to contact us.
Languages, questions, recommendations, and additional surveys for further data collection can be customized.